Request for debt assistance

It is in your best financial interest to continue to meet your obligations if you have the means to do so. Interest, fees and insurance (where applicable) will continue to be charged for any deferral of payment.

Basic personal information

Please select type of identification

If you are a Small Business or Professional Banking customer, please select these in the options or contact your relationship banker directly for personalised assistance.

Please note that the minimum payment required on your card account has already been reduced from 5% to 2,5% for the next three months.
This has been done automatically and will provide debt relief to our customers.

Do you still require further assistance with debt relief?

How can we assist you?

Note:

·         For the next three months you will not be required to make any payments to us.

·         You will still be able to use your card up to your granted limit if your account conduct was in order.

·         Fees and interest will be charged at normal rates. 

·         After the three-month payment holiday normal monthly payments will resume.

 

How can we assist you?

Note:

  • To catch up on missed payments, we will automatically restructure your home loan by extending the term to keep your instalment unchanged.
  • Interest and fees will continue to be charged.

How can we assist you?

Note:

  • The missed payments will be added to the end of your agreement term and will increase your instalment slightly.
  • All the terms and conditions of your agreement will remain unchanged and continue to apply.
  • Interest and fees will continue to be charged.

Due to your loss of income you may also qualify for Credit Life insurance.

Please email your claim, with a letter from your employer, your two most recent payslips and the last three months' bank statements to insuranceclaimsqueries@nedbank.co.za . For more information visit www.nedbank.co.za .

Because you will not receive your full income during the Covid-19 lockdown, you may also qualify for a Credit Life insurance claim. Please email your claim, with a letter from your employer, your two most recent payslips and the last three months' bank statements to insuranceclaimsqueries@nedbank.co.za . For more information visit www.nedbank.co.za .

Because you have been retrenched, you may qualify for a Credit Life insurance claim. 
Please email your claim, with a copy of your retrenchment letter and completed retrenchment claim form to insuranceclaimsqueries@nedbank.co.za. 
The claim form and more information are available on www.nedbank.co.za.

How can we assist you?

Due to your loss of income you may also qualify for Credit Life insurance.

Please email your claim, with a letter from your employer, your two most recent payslips and the last three months' bank statements to insuranceclaimsqueries@nedbank.co.za. For more information visit www.nedbank.co.za.

Because you will not receive your full income during the Covid-19 lockdown, you may also qualify for a Credit Life insurance claim. Please email your claim, with a letter from your employer, your two most recent payslips and the last three months' bank statements to insuranceclaimsqueries@nedbank.co.za . For more information visit www.nedbank.co.za .

Because you have been retrenched, you may qualify for a Credit Life insurance claim. Please email your claim, with a copy of your retrenchment letter and completed retrenchment claim form to insuranceclaimsqueries@nedbank.co.za . The claim form and more information are available on www.nedbank.co.za .

How can we assist you?

Note:

  • We will contact you in this period to agree on an extended term of your loan or options to recover the owing payments during the original loan term.
  • Your stop order will be suspended, and will be reinstated after one month in accordance with your current salary date.
  • Interest, fees and insurance (if applicable) will still be charged on your account.

Note:

  • We will contact you in this period to agree on an extended term of your loan or options to recover the owing payments during the original loan term.
  • Your stop order will be suspended, and will be reinstated after two months in accordance with your current salary date.
  • Interest, fees and insurance (if applicable) will still be charged on your account.

Note:

  • We will contact you in this period to agree on an extended term of your loan or options to recover the owing payments during the original loan term.
  • Your stop order will be suspended, and reinstated after three months in accordance with your current salary date.
  • Interest, fees and insurance (if applicable) will still be charged on your account.

Terms and conditions

Declaration

I confirm that I am not under debt counselling/administration/sequestration.
I understand that each request for assistance will be assessed on its own merits and that completion of this request form is not a guarantee that the bank will grant the assistance requested.

Do you understand and accept the abovementioned terms?

Please note that you cannot continue if you have not accept the terms and conditions. Return to homepage