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      Complaints

      Find a Nedbank Branch

      Complaint Procedure

      If you have a complaint:

      • Speak to a Banker or Relationship Manager
      • You may also contact the Client Complaints Helpline on 0860 444 000 or
      • Email our specialised complaints team on clientfeedback@nedbank.co.za (remember to always include your name and contact details)

      Always ensure you receive a Reference number for your query.  

      We are committed to providing world class service. We undertake to investigate your complaint and provide the appropriate resolution, all while keeping you in the loop.

      If you believe our internal escalation process has not provided you with the appropriate resolution, you may contact the Ombudsman for Banking Services on 0860 OMBUDS (662 837) or go to www.obssa.co.za.

      The Ombudsman is a free service which helps individuals and small businesses resolve disputes with their bank.

      Additional Information

      Contact Us
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      Contact us
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      Report corrupt and unethical behaviour

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      Useful links & Contacts

      Your feedback matters

      Please take a moment to give us your suggestions

      Send us feedback

      Contact us
      0860 555 111
      Report corrupt and unethical behaviour

      Important Links
      Personal Lending
      FATCA/CRS
      FICA
      Fraud Awareness
      Complaints

      Internet Banking
      Nedbank Group
      Legal
      Terms & Conditions
      Glossary
      Apply Online
      Striata Reader
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      Nedbank Ltd Reg. No 1951/000009/06.

      Authorised financial services and registered credit provider (NCRCP16).

      Nedbank Ltd Reg. No 1951/000009/06.

      Authorised financial services and registered credit provider (NCRCP16).

      Contact Us
      0860 444 000
      Find a Nedbank Branch
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