We recognise that this is a time of heightened anxiety. Our first priority is the safety and wellbeing of our clients and staff as we continue to help you manage your money. So, while we are all staying apart and adhering to social distancing during lockdown, we want to assure you of our support. We are in this together.

The lockdown and implications of Covid-19 have put us all in unfamiliar territory and we would like to provide more clarity around all the debt relief options available at Nedbank. The situation is constantly evolving, and we know that we have taken longer than expected to provide the best possible solutions. We have listened to you, taken your feedback into consideration, and have, therefore, updated some of our decisions. We believe that the offering below will provide our clients with all the help and support that will see them through these difficult times.

Thank you to those clients who have already called to make payment arrangements. Those of you who are still uncertain, please look out for the SMSs from Nedbank Home Loans and Nedbank Personal Loans, offering debt relief solutions.
Should you want to opt in, please follow the easy prompts.


We're here for you

Nedbank remains 100% focused on providing you with service, support and solutions you need during these unprecedented times. We are working with our business partners, regulators, industry bodies and government to develop more ways to manage the impact of Covid-19 on our clients, communities and country. We will keep you updated on any developments going forward. We will be contacting you shortly regarding the debt holiday option, which will include information on the insurance claim process (if applicable).

If you are able to keep meeting your financial and credit obligations in the coming months, we encourage you to do so in order to avoid facing higher loan balances or larger debt repayments in the future.

We are here for you and will do everything we can to help and support you, and all our clients, in the coming weeks and months.

Just as you would avoid touching objects and surfaces that may not be clean, so you should also avoid opening emails and text messages from unknown parties or visiting untrusted websites. Report suspicious emails to phishing@nedbank.co.za and delete them immediately.