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Telephone Banking

Telephone Banking is a digital banking channel that makes remote banking possible at your convenience from anywhere. It provides automated 24-hour self-service banking or agent assisted banking through one of our consultants during specific hours.

You can access Telephone Banking using your digital banking profile number and 4 digit PIN. Your profile number and PIN allow access to all our digital banking channels: internet banking; mobile banking and Telephone banking.


  • Balances Enquiries.  You can get balances of all your linked accounts, a specific selected account or get the detailed balance of selected accounts
  • Payments or Payment enquiries.  Paying of your accounts including rent, rates and even SARS has never been so easy.  
  • Transfers between linked accounts. You will be able to ’move’ money between your linked accounts with ease. Statements. You can get a mini statement telephonically or get a faxed or emailed copy of your account statement (from your own selected dates).
  • List of accounts or beneficiaries.  You can link up to 99 beneficiaries that you would like to pay AND also load just as many bank accounts.
  • Change your PIN. If you suspect that you PIN has been compromised, you can change it via self-service (option 6).  

You can also get the Foreign Exchange Rates for the major currencies.  These include the following. 

  • US Dollar
  • British Sterling
  • Euro
  • Swiss Francs
  • Japanese Yen
  • Australian Dollars

For a full list of available functions, click here

Read our Frequently Asked Questions

Read the Telephone Banking terms and conditions

  • Availability - automated 24-hour self-service banking, or assisted banking through one of our dedicated consultants during extended hours.
  • Cost effective - self-service is 100% FREE; agent-assisted is only R22.80 but free with internet banking
  • Convenient - do your banking in your own time
  • Flexible - bank from home, office or elsewhere
  • Easy to use - menu driven prompts or speak to a consultant (Click here for a process map of the self-service offering)
  • Safe and secure - Profile, Pin, and SMS authorisation; no need to carry cash
  • Quick - no need to drive anywhere or queue in a branch
  • Supported - the digital banking helpdesk is available on 0860 555 111 or speak to a Telephone Banking consultant

 We have compiled a list of quick links to
 help you find your way quicker.
New Prices!

Activate your profile on your current account, savings account or credit card at any Nedbank branch. Request a profile and PIN by speaking to a Telephone Banking consultant on 0860 555 111 .


Nedbank Ltd Reg. No 1951/000009/06. Authorised financial services and registered credit provider (NCRCP16).

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