Criminals are constantly attempting to profit from stolen/counterfeit credit and debit cards and merchants are urged to be alert and aware, and to always follow the correct card acceptance procedures. Similarly, it is important that you ensure that all your staff members, including temporary staff, are regularly updated and trained on and adhere to the guidelines provided. Your supervisors and managers must be fully aware of these guidelines.
The guidelines here will help to recognise when your business may be at risk of fraud. Should there be a suspicion of any transaction, please contact the relevant Authorisation helpdesk and request a code 10. By taking some simple measures, merchants can protect themselves from avoidable losses.
Nedbank Ltd Reg No 1951/000009/06. We subscribe to the Code of Banking Practice of The Banking Association South Africa and, for unresolved disputes, support resolution through the Ombudsman for Banking Services. We are an authorised financial services provider. We are a registered credit provider in terms of the National Credit Act (NCR Reg No NCRCP16).
