We suggest that this is the first channel through
which to direct a complaint - it is usually the quickest
and easiest way to have a problem resolved.
Should you wish to send a complaint in writing
(via fax, email or letter) to your banker, branch or suite,
please remember to include the following information:
- Your name and contact details.
- The details of the issue you are concerned about.
- Relevant banking details - eg your account
number(s), policy or investment number(s) and
other relevant information.
- Copies of any supporting documentation.
- An indication of how you believe the problem
should be resolved.
Alternatively, click here to complete the online form.
Once we have received your complaint, we shall
acknowledge it promptly and keep you informed of
progress made in resolving the matter. We place
great importance on building personal relationships
with our clients at branch and suite level,
and therefore we always strive to settle complaints
at this point. |
Forex
