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New ATM Fraud Scheme
Clients are urged to be extremely vigilant and cautious when using an ATM, following the detection of the latest "card-skimming" fraud technique. You are advised not to tamper with these attachments if found, but rather to locate another ATM to transact at and to report the incident immediately to the emergency contact number provided on the ATM.
Should you have a suspicion that fraud has been perpetrated on your account, contact your branch immediately. Please find attached, press articles released by various newspapers, on this latest modus operandi.
Please note that the South African Police Services (SAPS), in conjunction with the Banking Council are hard at work in rooting out this latest international trend, which has hit South Africa.
Your co-operation in maintaining a watchful eye is extremely important!
Press Releases
Prevention Tips and Guidelines
The following hints may help you to avoid becoming a victim of ATM crime:
- Do not accept assistance at an ATM from a stranger or security guard. If an attempt is made to "assist" you in any way, press 'cancel' immediately, ensure the returned card is yours and leave the ATM immediately.
- Do not allow yourself to be distracted.
- Stay alert. Be aware of your surroundings and don't allow yourself to be crowded at an ATM. When waiting in line, stand well behind the person or persons using the ATM and ensure that the person queuing behind you keeps a reasonable distance from you.
- Avoid drawing cash when you are alone, especially at night or at isolated ATMs.
- Key in your personal identification number (PIN) only when prompted to do so by the screen and not when requested to do so by a stranger. Do not key in your PIN if the card appears to be stuck.
- Stand close to the ATM and shield your hand with your body when keying in your PIN to ensure that nobody can see what your PIN is.
- Do not write your PIN on your ATM card, or on a piece of paper that you keep in your wallet or purse, as this is the first place a thief will look.
- Ensure that your PIN is not revealed to anyone. This includes bank staff, friends or family members.
- If the ATMs in a certain area are not working, it is best not to go to the nearest available ATM in the same area, especially if you detect suspicious circumstances. Sabotage of an ATM is often used to lead potential victims to a specific ATM.
- Check that the card in your possession is yours before and after a transaction.
- Avoid drawing large sums of money. Reduce your daily or monthly withdrawal limit at your bank.
- Report a stolen card immediately.
- When your transaction is complete, take your money, card and receipt immediately and put them in your pocket or purse without delay. Count your money at a later stage when it is safe to do so.
- If your card is lost or stolen or is retained in an ATM, report it immediately to your bank or via the tollfree numbers displayed on the ATM. Criminals typically transact with a card within 40 to 50 seconds after it has been stolen. Prevention is the best policy.
- Be wary of 'helpful' strangers who offer you cellphone assistance to cancel your card. If you accept the help, check that the number they dial is the same as the tollfree number displayed on the ATM.
- Report all incidents of ATM crime to the bank and the police.
- Retain transaction slips and check them against your statement. Query unauthorised debits as soon as possible. The relevant contact numbers are on your statement.
- Trust your instincts. If you feel uncomfortable or if you are suspicious when drawing cash from an ATM, act on your instincts. You can always draw money later when you feel it is safe to do so.
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Popular places on Nedbank.co.za
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Nedbank Limited Reg No 1951/000009/06, 135 Rivonia Road, Sandown, Sandton, 2196, South Africa. We subscribe to the Code of Banking Practice of The Banking Association South Africa and, for unresolved disputes, support resolution through the Ombudsman for Banking Services. We are an authorised financial services provider. We are a registered credit provider in terms of the National Credit Act (NCR Reg No NCRCP16).
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Home : Legal Requirements : Glossary
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