Nedbank is committed to providing you, our client, with
world-class service when you engage with us. To show this
commitment we have put our money where our mouth is
and promise the following:
You only have to ask once. The person you talk to will
take responsibility for ensuring your request is resolved.
We will actively manage our branch queues – if you feel
that you have waited too long, please ask the branch
manager to assist you.
You will always have the option to speak to a ‘real’
person at our contact centres.
Our contact centres will call you back if your request is
not resolved the first time.
At your request, we will send an SMS confirmation for
high-value credit card transactions.
Your credit card will be delivered to your branch of
choice, on time, every time.
If you feel that we have not lived up to or promises, please
call 0860 ASKONCE (0860 275 662) and we will resolve
your query and donate R50 to a Nedbank-approved charity.
Hassle-free experience
Nedbank’s Hassle-free Service provides a convenient account
application, onboarding and switching experience.
Our debit order switching service is FREE
for Nedbank current and savings accountholders.
Call 0860 NEDBANK (633 2265).
* E&OE (errors and omissions excepted).
Nedbank Limited Reg No 1951/000009/06, 135 Rivonia Road, Sandown, Sandton, 2196, South Africa. We subscribe to the
Code of Banking Practice of The Banking Association South
Africa and, for unresolved disputes, support resolution through
the Ombudsman for Banking Services. We are an authorised
financial services provider. We are a registered credit provider
in terms of the National Credit Act (NCR Reg No NCRCP16).
There is no monthly subscription fee for using our self service terminals and all SMS and Telephone Banking self-service transactions are free.
Remember, the subscription fee is alreday included in the bundled fee on all of our Packaged Current Accounts; Everyday, Savvy, Dezign Student and Private Bank. This means that if you start using any of the Self-service Banking channels, you won't pay extra because it's already included in your monthly fee.
The following transactions are free:
All balance enquiries
All statement enquiries up to five years on Internet Banking
Also see our Tips on how to save in our detailed pricing brochure available online at www.nedbank.co.za or from your nearest Nedbank branch.
Nedbank Limited Reg No 1951/000009/06, 135 Rivonia Road, Sandown, Sandton, 2196, South Africa. We subscribe to the Code of Banking Practice of The Banking Association South Africa and, for unresolved disputes, support resolution through the Ombudsman for Banking Services. We are an authorised financial services provider. We are a registered credit provider in terms of the National Credit Act (NCR Reg No NCRCP16).
Our debit order switching service is FREE
for Nedbank current and savings accountholders.
